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  E-mail Message: I thought you might be interested in this item at http://willamette.worldcat.org/oclc/759916046 Title: Baldrige 20/20 : an executive's guide to the criteria for performance excellence Publisher: Gaithersburg, MD : Milwaukee, WI : Baldridge Performance Excellence Program, National Institute of Standards and Technology ; [Distributor], American Society for Quality, 2011. ISBN/ISSN: 9780615562674 0615562671 OCLC:759916046

  
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Subjects

• Malcolm Baldrige National Quality Award.
• Total quality management -- United States -- Case studies.

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Baldrige 20/20 : an executive's guide to the criteria for performance excellence

Author:	National Institute of Standards and Technology (U.S.); American Society for Quality.
Publisher:	Gaithersburg, MD : Baldridge Performance Excellence Program, National Institute of Standards and Technology ; Milwaukee, WI : [Distributor], American Society for Quality, 2011.
Edition/Format:	Book : English